Q: Will your store stay active?

We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via email and chat during our standard office hours.

Q: How long will shipping take?

A: Over the last few weeks, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders will experience shipping delays.

Q: Will your return policy change?

A: Our return policy is flexible for anyone who needs additional time. Our policy is 30 days, but if you need longer, you can send us an email and we can assist.

Q: Will the cancelation policy be impacted during this time?

A: You will not be charged. If you would like to place a new order, please go to our website to place an order that will be shipped to a new address.

 

Q: What steps are you taking to create a safe environment?

A: We want to assure you of the safety measures we’re taking for you and our employees, following CDC guidelines.